Privacy Policy | Lumious Talent Network

Luminous Talent Network ("we," "us," "the Agency") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information We Collect

Information you provide directly:

Account information: name, email address, phone number, and password when you create an account;
Profile information: for Talent, this includes stage name, biography, portfolio images, measurements, location, social media links, and rates; for Clients, this includes company name, contact details, and project information;
Booking information: event details, dates, locations, and payment information;
Support communications: messages submitted through the Support Ticket feature.

Information collected automatically:

Calendar and availability data: when you connect calendar feeds for synchronization;
Usage data: pages visited, features used, and device/browser information;
Payment data: processed securely through Stripe; we do not store your full card details.

2. How We Use Your Information

To facilitate bookings between Clients and Talent;
To process payments and manage booking fees;
To synchronize calendar and availability data;
To send booking notifications, reminders, and updates;
To display Talent profiles to prospective Clients;
To provide customer support and respond to inquiries;
To improve our platform and services;
To comply with legal obligations.

3. How We Share Your Information

We share your information only as necessary to operate the platform:

Between Clients and Talent: Booking details, contact information, and production information are shared between the parties involved in a specific booking;
Payment processors: Payment information is processed through Stripe in accordance with their privacy and security standards;
Service providers: We use third-party services (e.g., email delivery, calendar APIs) that may have access to limited data necessary to perform their functions;
Legal compliance: We may disclose information if required by law or in response to a valid legal request.

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Booking records and related communications are retained for a minimum of three (3) years for legal and accounting purposes. You may request deletion of your account and personal data at any time, subject to our legal retention obligations.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission, secure payment processing through Stripe, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Access: You may request a copy of the personal information we hold about you;
Correction: You may update or correct your information through your account settings or by contacting us;
Deletion: You may request deletion of your account and personal data, subject to legal retention requirements;
Opt-out: You may opt out of marketing communications at any time;
Data portability: You may request an export of your data in a standard format.

7. Calendar & Third-Party Data

When you connect external calendar feeds (Google Calendar, Apple Calendar, etc.) to synchronize your availability, the Agency accesses event data for the sole purpose of displaying your availability and managing bookings. We do not modify your external calendar events. You may disconnect calendar feeds at any time through your availability settings.

8. Children's Privacy

The Agency does not knowingly collect information from children under 13. Talent under 18 require parental or guardian consent as described in the Production Safety, Consent & Professional Conduct Policy. If you believe we have collected information from a child without consent, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the platform or by email. The updated policy takes effect upon posting.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please submit a Support Ticket through the Talent Dashboard on the Luminous Talent Network website.